We appreciate your business. Deposits are non refundable nor transferable. The remaining balance is due upon arrival day of the event. You are entitled to a 30 minute grace period, after 30 minutes you will need to speak with a Splatters Staff Member regarding rescheduling for another date and time. If you request (*Customize/ Theme Specific) predrawn canvas based on guest and paid deposit you still have to pay for the unused canvas(*you can keep/paint canvas) You can not change any predrawn choices you can purchase another option in addition to (*if time permits).